Shipping policy

Shipping Policy

At ICKS,  we’re committed to delivering high-quality products and a smooth, transparent experience you can trust. Please read our shipping policy carefully before placing your order.

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PREORDER NOTICE 

(Important)
All of our products are made to order and released as pre-orders. This means your item is not mass-produced or sitting in a warehouse—it is carefully prepared after your purchase.

Because of this:
- Processing times are longer than standard retail shipping
- Your order will require additional time before it ships

This approach allows us to maintain quality, reduce waste, and deliver exclusive pieces.

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PROCESSING TIME
- Orders are processed within 7–21 business days after purchase
- During high-demand releases, processing may take up to 3–4 weeks

You will receive a confirmation email once your order has been successfully placed, and another notification once your order has shipped.

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 SHIPPING TIME

Once your order has been processed and shipped:
- U.S. Orders: 2–5 business days
- International Orders: 7–14 business days (varies by location)

Please note: Shipping time does not include processing time.

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 TRACKING INFO

All orders include tracking. Once your package ships, you will receive:
- A tracking number via email
- Real-time updates on your shipment status

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DELAYS AND TRANSPARENCY 

We believe in keeping things real with our customers:
- Pre-order items take time, but we never rush quality
- If there are any unexpected delays, we will communicate promptly

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Address Accuracy

Please double-check your shipping information before placing your order. We are not responsible for:
- Incorrect or incomplete addresses
- Packages delivered to the wrong location due to customer error

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LOST OR STOLEN 

Once your package is marked as delivered, we are not responsible for lost or stolen items. If you experience an issue, we recommend contacting your local carrier directly.

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Need Help?
If you have any questions about your order, feel free to contact us at:

support@ickhq.com

We appreciate your patience and support—every order means a lot to us.